How does adoption to a traditional artisan work?
Adopting a traditional Artisan is born as a conscious food purchasing model that focuses on creating a direct link between the buyer and the local producer.
Adoption is a subscription to the traditional products made by the Artisan you have chosen to adopt. Every four months the Artisan will send you a selection of their products personally made for you. Adoption lasts for one year, so you will receive a total of three different shipments.
The first shipment arrives at your home within 15 days after the adoption date. The second shipment arrives approximately four months after the first shipment. And the third shipment, four months after the second shipment. If you decide to bring forward or delay a shipment, you only have to send us an email to [email protected] indicating the new date and the reason.
In all shipments, your products will be accompanied by advice on the conservation and proper use of the products, as well as recommendations for recipes and pairings that will enhance the experience and make you an expert in Spanish gastronomy.
Also in your first shipment, in addition to your products and the advice and recommendations, you will receive your adoption certificate, your GOURE Private Club membership card and two formal invitations to meet your Artisan in person, including a guided tour of his or her domain.
Finally, with your adoption you will receive a monthly email directly from your Artisan. With this direct communication we want you to know exactly where your food comes from, the secrets of traditional processing, the life of your Artisan and the challenges he or she faces every day.
If you have already joined the GOURE family of adopters, thank you for supporting the local producer and for keeping alive the traditional practices of our European villages 🙂
I have adopted, when will I receive my first shipment?
You will receive your first shipment within 15 days from the date of your Adoption. The second shipment arrives approximately four months after the first shipment. And the third shipment, four months after the second shipment. In case you decide to bring forward or delay any shipment, you only have to send us an email to [email protected] indicating your adoption number, the new date and the reason. It’s as easy as that.
We remind you that in your first shipment, in addition to your products and the advice and recommendations of the Artisan, you will receive your adoption certificate, your GOURE Private Club membership card and two formal invitations to meet the Artisan in person, including a guided tour of his domain.
Can I plan my adoption shipments?
Each shipment comes with a wide assortment of traditional products, which we consider indispensable at GOURE, so that you can enjoy the experience to the fullest until the new box arrives. However, you can always add extra products or new shipments.
Also, in case you decide to bring forward or delay any shipment, just send us an email to [email protected] indicating your adoption number, the new shipment date and the reason. It’s that easy 🙂
How can I change my shipping address?
You can change the shipping address on all your orders as long as the order is not in preparation and the new address is within the same country.
You have adopted a traditional farmer of 100% acorn-fed Ibérico pigs and for your second box you want to change the delivery address.
You can change it through your GOURE account:
- Go to “My account”.
- Go to “Orders” and choose the order you want to change.
- Click on “Change address”.
- Choose one of your addresses or add a new one
Do you have trouble doing this through your GOURE account?
You can also send us an email to [email protected] with your adoption number, the new shipping address and the reason.
How can i visit my Artisan?
Your Artisan will be very pleased to meet you and welcome you on his or her farm. For the GOURE team, getting to know your Artisan personally is without doubt one of the most gratifying actions that exist as you solidify the relationship created with the Artisan that you have decided to support.
As you know, farmers and livestock farmers spend most of their time in the field. That is why we ask you to please let us know at least 15 days in advance by sending us an email to [email protected] indicating your name, adoption number and several dates when you would like to visit your Artisan. We will contact him/her and plan the visit.
The feedback on these visits is always very positive. It is a moment of meeting and sharing in the environment where your food is produced. Your Artisan will show you his farm, tell you about its history and explain the specificities of his cultivation or his animals and the challenges he faces on a daily routine.
We will send you a confirmation email with the date and time before the visit. In the email you will find different considerations to take into account (best routes to get to the farm, advice on footwear and clothing, allergies, etc). Also, in the email we will suggest hotels or rural houses, restaurants in the area and cultural activities so that you can enjoy your stay in the region to the maximum. If you have any questions about the visits, just send us an email to [email protected] with your name and your adoption number.
Can I be accompanied on my Artisan's visit?
The visit is designed for 2 people. Children are welcome and don’t need an invitation 🙂
If you would like to come with more people, please let us know on the registration form so that we can let the Artisan know.
If you have any questions about the visits, just send us an email to [email protected] with your name and adoption number.
Can I cancel my adoption?
Adoption is a subscription to the traditional products made by the Artisan you have chosen to adopt. Every four months the Artisan will send you a selection of his products personally made for you. The adoption lasts for one year, so you will receive a total of three different shipments.
At GOURE there is no commitment of permanence. Although your adoption will be renewed automatically, we will always inform you in advance and you can decide to cancel it at any time, as long as the preparation has not yet started.
If you received the first box and want to cancel the shipment of the next two you can do so as long as the next shipment is not in preparation or the order is already on its way. In this case, we will only be able to refund you the equivalent of one box.
You can cancel your adoption from “My account” by logging into GOURE.
If you have any questions, please contact us at [email protected] with your adoption number.
When can I renew my adoption?
Adopt whenever you want, however you want. There is no commitment of permanence. By default, the renewal is automatic, this guarantees that you can enjoy the products from one season to the next without having to worry about the maximum renewal date.
Once the renewal date approaches, you will receive an email from us indicating the exact day on which your adoption will be renewed. The charge will be applied to the payment method registered in your GOURE account. If you take no action, your adoption will automatically renew.
If your adoption is automatically renewed, but you don’t want to continue with it, you can cancel it as long as the first shipment is not in preparation or on its way.
Why should I adopt?
To adopt something means to commit to something. At GOURE, to adopt a traditional Artisan is to commit to the local producer.
To adopt is to consume in a more conscious way authentic local food that you know everything about. Who, how and where they are made. As well as its history and its new challenges.
Adopting is supporting farmers and livestock farmers who do good work:
- Who use sustainable and extensive farming techniques that help to conserve, protect and preserve our European environment and landscapes.
- Who through their traditional activity maintain villages, their economy and their culture alive.
- That respect the rhythms of nature and tradition where quality and ethics are always more important than quantity.
To adopt is to allow the producer to receive a fair price for his products thanks to the purchase without intermediaries. It means contributing to maintaining the traditional activities of our European peoples alive.
Problem with your order?
Do you have a problem with your order? Don’t worry! we always find a solution when a problem happens ☺️
Contact us at [email protected] with your order number, tell us about the problem and add some photos.
The package arrived damaged:
In the email please explain the number of damaged products and if the labels and documentation are also damaged. Don’t forget to add photos so that we can better assess the damage.
Incorrect presentation of the adoption, typographical error in the name of the beneficiary, documentation in the wrong language. We will resend it to you as soon as possible by email or post.
We invite you to return the products at our expense to the address we will communicate to you and we will send you back the correct harvest as soon as possible.Important note: remember that as these are personalised and/or perishable products, you must inform us of the problem within 14 days of the delivery of the order by the carrier. It is essential to add photos. If your harvest arrives in poor condition or incomplete, please take a photo of the box and the product so that we can better analyse the incident together with the Artisan.
How can I cancel an order?
If you wish to modify or cancel an existing order, please keep in mind that you may only do so if it is not being prepared and is not already on its way to you.
You can modify or cancel your order from “My Account” by logging into GOURE.
If you have any questions, please contact us at [email protected] with your order number.
Where is my order?
All shipments go through four stages from the time the order is placed until it is delivered to you. At each stage we will inform you by email where your order is and how long until it arrives at your home (also check your spam folder).
- Order placed: Your order has been received and is registered in the system.
- In preparation: This is the phase in which the Artisans select your products and we prepare the boxes.
- On the way: The carrier picks up the order and will be responsible for delivering it to your home.
- Successfully delivered: Your products are now with you and you can start enjoying them!
The time it takes from the moment you place an order until it is successfully delivered may change depending on the country of destination. If you still haven’t received your order a few days after the approximate delivery date, or are having difficulty tracking your order, please contact us at [email protected] with your order number.
What do I do if there is a technical issue?
The page doesn’t load, you have problems placing the order or you can’t access it… ?
Don’t worry 🙂 Often these problems are related to the device or browser you are using.
We recommend you to try changing your browser, try connecting from another device (tablet, laptop, mobile phone) or try clearing your cache and cookies.
Didn’t work for you? 🙁 Please contact us at [email protected] indicating what the problem is, the browser and devices you are using and attaching some photos of the problem.
What are the payment methods?
You can currently pay by credit card.
All transactions are secured through STRIPE (www.stripe.com), one of the most secure providers in the world (PCI-DSS level 1). According to our terms of service and purchase policy, you can get a reliable refund if there is a problem.
Can I get a refund?
A duplicate adoption, a logistical problem …? Don’t worry! 🙂
Send us an email to [email protected] with your order number and we will be happy to help you.
Regarding adoptions, if you want to cancel yours and the first box is not being prepared, we will refund you the full amount.
Which benefits do I get as a member?
All our Private Club members benefit from:
- 10% discount on any direct box purchase
- Free shipping on all your purchases
- Early access to new Artisans
- Exclusive access to seasonal and limited product